ScanShell Scan2Contacts Uživatelský manuál stáhnout pdf (Strana 12)

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6167 Bristol Parkway Suite 330 Culver City, CA 90230

Phone: 213-867-2625, Fax: 419-735-2419

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4.APPENDIXA:TROUBLESHOOTING

Problem: Solution:

When I try to enable Scan2 Contacts I

get an error message, which says that

another CSSN application is open.

Scan2Contacts cannot work while another CSSN

application is running. To activate Scan2Contacts, close

the other application and press the other application and

press on the state button in the toolbar.

I opened outlook and got a

Scan2Contacts is disabled error

message.

Scan2Contacts failed to load scanner drivers. Check if the

scanner is connected properly, and press on the state

button (envelope in the middle) on the toolbar. If

Scan2Contacts is not enabled, contact the support team.

The application state is set to Disabled

on startup.

Try to enable the application by pressing on the state

button. If this does not help, check if the scanner is

properly connected and try again.

There are irregularities or deterioration

in scanning and OCR quality.

Clean and calibrate the scanner, see page 10.

Any other problem or question. Contact our technical support at http://www.card-

reader.com/support_ticket.htm

213.867.2630.

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ScanShell Scan2Contacts Uživatelský manuál Strana 12